Contact the assistance service immediately - call +44 (0)208 828 1505. Contact details are also contained in your policy wording & schedule, which we advise you take with you on your trip. The assistance service can confirm whether costs will be covered, liaise directly with hospitals on your behalf regarding medical arrangements and payment of bills and arrange specialist travel arrangements if medically required.
Cover is available for many pre-existing medical conditions subject to screening. You can click to add conditions under where you enter the names and dates of birth for the people on your policy. You will then be guided through a series of questions, at the end of which you will find out whether your condition can be covered, and whether any extra cost will apply. Alternatively, you can call us on +44 (0)1243 817777 to arrange cover and discuss any medical conditions that may need adding to your insurance.
If your medical condition is declined, you will still be able to buy travel insurance. We will exclude the condition and if you have any claims which arise either directly or indirectly as a result of it, it will not be covered.
Yes, you will be covered for reasonable emergency medical expenses for complications in pregnancy, provided you have not had any complications with this or any previous pregnancy. Cover for cancellation or curtailment of a trip is also covered under certain circumstances. Please refer to the policy wording for full terms and conditions. Please note that a complication in pregnancy is considered to be assisted pregnancy, multiple birth, more than one previous miscarriage, ectopic pregnancy, pre-eclampsia, abnormal foetal development, uterine or placental abnormality, pregnancy related surgical procedure, termination for medical reasons, birth prior to 36th week of pregnancy or any pregnancy induced condition (e.g. diabetes or hypertension).
Yes, we can cover ski and snowboard racing up to and including inter service level. We also cover bobsleigh, luge and skeleton competitions up to an including inter service level. However, we are unable to cover any competitions that are not run by the HM Forces.
Yes, we cover anything deemed medically necessary up to £10million, this includes helivac from the mountain if required if you are injured or fall ill. In the event of a medical emergency please call the 24hr assistance company immediately on +44 (0)208 828 1505 (contact details are also contained in your policy wording & schedule, which we advise you take with you on your trip).
Yes, we can cover you to go skiing within your country or residence, however, there are certain limitations on the medical cover provided. Please see section 4 on page 4 of the travel policy wording or alternatively call us on +44 (0)1243 817777 for full details.
Yes, our forces kit & home insurance covers your contents for accident loss or damage (excluding denting, chipping and scratching) during the course of removal to your new home by either a professional removal company or military transport authority. There is no cover however for any denting, chipping or scratching to your goods during the course of a removal. So please make sure your items are wrapped up well.
An excess is the amount deducted from the claim payment, and applies to each person for each section of cover you claim under. The excesses are listed on your policy schedule. The standard policy excess for Forces Kit insurance and Forces Home insurance is £50. The excess for small electric items including iPhones, iPads, laptops, mobiles phones etc is £75. In respect of goods in transit the excess is increased to £250 for claims occuring within first 3 months.
If you have purchased your insurance before 13.02.2017 and it is underwrittern by Lloyd’s Syndicate 2001 call our claims handlers on +44 (0)845 207 5834 and follow the procedures outlined on our kit & home pages.
If you have purchased your insurance on 13.02. 2017 or later and it is underwrittern by Arch Insurance Company (Europe) Limited please contact our claim handlers on + 44 (0) 344 856 2429. In all communications the certificate number as shown on your schedule of insurance should be quoted.
A joint life policy will only pay out on the first death and then stop. If you opted for two single life policies, you would each have your own independent cover. This means that in the unfortunate event that either insured person dies, the cover for the remaining insured person continues.
Unfortunately we do not offer Life Insurance policies to anyone under the age of 18. However, if you add the critical Illness benefit to your life insurance policy most companies will automatically cover your children for critical illness up to their 18th birthday and pay a percentage of your sum assured.