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Customer Self-Service in the Digital Age – Managing your insurance policies with ease

We understand the needs of today’s customer. We all want to be able to get things done quicker and at a time convenient to us. We don’t want to spend time calling into a company to update our personal details, make changes or get hold of our own information, which is why we created the Trinity Customer Self-Service portal.

We are the only military insurer offering the ability to manage certain areas of your policies which makes even more sense when we look at the lifestyle of military personnel and the need to be able to manage your protection administration from any device, at any time, wherever you are in the world.

Here’s a summary of how you can self-serve with a Trinity policy:

  • Updating your details – As a Trinity customer you can log into the portal and update some of your personal contact details (for example, your email address or phone number)
  • Change of circumstance and need to increase your level of cover?  – Our Military Kit insurance and Military Home insurance customers can now increase their level of cover through the portal and upload documents relating to personal possessions, such as an image or a receipt. For Military Personal Accident policies, customer can increase the level of insurance cover they need and also change from an Individual to Family policy without the need to call in to our customers service team.
  • Keeping track of uploads – There is a section in the portal for your uploaded files so you can keep track on what documents and images you have added. This is useful for adding pictures of valuables, such as a wedding ring or watch, or any gadgets insured with us.
  • Easy access to your documentation – No more hunting around for paperwork or an email when you need it most. If you need to make a claim or want to check the detail of your policy you can see of all of your policy documentation in one place by securely logging in on your laptop or device.

We are continuing to enhance the capabilities of our customer self-service portal to make looking after your insurance policies even easier.

After purchasing a Kit and Home policy or a Personal Accident with Trinity you will automatically get access to our customer portal.  You can request a call back if you’d like to find out more, or buy Military Kit and Home insurance here with special discount code KHBLOG10.

Written by Trinity Insurance