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We aim to provide a professional, first class service. If however, our service does not meet your expectations, in the first instance please contact us in writing to:

Managing Director
Trinity Insurance Services Ltd

Trinity House

1 Old Market Avenue


West Sussex

PO19 1SP

or by telephone on +44 (0) 1243 817777

or by email to complaints@talktotrinity.com


In all cases please quote your policy reference or quotation reference number. Our complaints procedure is available upon request.


If you remain dissatisfied after receiving our final response to your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of receiving our response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.


The Financial Ombudsman can be contacted at:


The Financial Ombudsman Service
Exchange Tower
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk


Tel: 0800 023 4567 or 0300 123 0123 for mobile users


If you bought your insurance online, you can also register your complaint with the Online Dispute Resolution website, which has been set up by the European Commission.


Making a complaint will not affect your legal rights.