HOW TO CLAIM FOR A DELAYED FLIGHT

Has your flight been cancelled or delayed?

There’s nothing worse than waiting in the airport for hours, or even worse, not getting on your flight at all, but if it happens to you its well worth checking whether you are entitled to compensation.
In 2014, the highest court in Europe confirmed that passengers are entitled to compensation if they reach their destination 3+ hours after the scheduled arrival time. The compensation of up to €480 can even be claimed retrospectively up to 6 years.

Check out our handy guide to see if you could be eligible for compensation.

WHICH FLIGHTS ARE INCLUDED?

  • Flights departing from an EU airport and operated by any airline, or
  • Flights arriving at an EU airport and operated by an EU airline
  • Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland

WHAT ARE YOU ENTITLED TO?

For delays of 2+ hours you are entitled to:

  • Food and drink (often in voucher form)
  • Refund for the cost of any calls
  • Accommodation if your flight is delayed overnight
  • Transport to and from provided hotel or to your home, if you are able to return there
  • An amount of financial compensation depending on the flight distance and length of delay

WHAT IF YOU DON’T WANT TO TRAVEL?

If your flight is delayed for more than 5 hours, and you no longer wish to travel, you are entitled to:

  • A full refund for the flight
  • A full refund for other flights from the airline that you won’t use in the same booking, such as an onward or return flight
  • If you’re part-way through a journey, a flight back to the airport you originally departed from

ARE THERE ANY EXCLUSIONS? 

  • Delays caused by extraordinary circumstances that are beyond the control of the airline, such as extreme weather, security risks or political instability

HOW MUCH COMPENSATION CAN I GET? 

  • Short haul flight – €250
  • Mid length flight – €400
  • Long haul flight – between €300 and €600
  • What you paid for the flight will not effect the amount of compensation you can claim

HOW CAN I MAKE A CLAIM?

  • You can submit an air passenger rights EU complaint form directly to your airline. Make sure you keep a copy of your application for your records
  • If the airline does not respond to you within six weeks, or if you are unhappy with their response, you can submit a copy of the same form to the national enforcement body in the EU country where the incident took place
  • If your claim is rejected, you can contact the Civil Aviation Authority or the European Consumer Centre to see if they believe you are entitled to compensation
  • If the incident happened while departing from an airport outside the EU but involved an EU airline, you can send a complaint to the relevant national enforcement body in the EU country you were travelling to
  • You can use a company that will work on seeking compensation from airlines on your behalf. These companies usually work on a no-win, no-fee service and so you will only need to pay their fee if your claim is successful and the compensation is paid out.

For more information on claiming compensation, visit Citizens Advice.

WHAT ABOUT TRAVEL INSURANCE?

We’ve teamed up with Columbus to provide Travel Insurance tailored for the Armed Forces, which provides extra benefits should your flight be delayed:

  • Free lounge access for you and up to 4 travellers
  • If your flight is delayed by more than 12 hours, you’ll be covered to claim
  • If you decide to abandon your journey after 24 hours or more of delays, you will be covered for cancellation
  • If your vehicle is involved in an accident/suffers mechanical breakdown, or you’re delayed by a major incident on a motorway, Columbus will help you get to your booked destination. We’ll do the same if any issues with public transport mean you don’t make it to the airport in time to catch your flight.

You can see more on at Columbus Direct.

 

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Written by Trinity Insurance

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